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Privacy Policy

At Techtide Innovative Technologies, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you interact with our website Techtide Innovative Technologies or use our services. Our services include software development, app development, web development, and branding solutions, all tailored to help businesses grow and innovate.

This policy applies to all visitors, users, and customers who access our website or engage with our services. By using our website or services, you agree to the practices described here. If you don't agree, please do not use our site or services. We may update this policy from time to time, and we'll notify you of any significant changes by posting the updated version on our website and updating the "Last Updated" date below.

If you have questions about this policy, contact us at contact@techtideinnovative.com

  1. Who We Are

    Techtide Innovative Technologies is a company providing software development to build secure backend systems for various applications; app development for mobile tools and interfaces; web development for user-friendly online platforms; and branding services to create strong visual identities for brands. Our goal is to make digital solutions accessible and reliable for businesses and users like you.

    We act as the "data controller" for the information we collect, meaning we decide how and why your data is used.

  2. Information We Collect

    We collect information to provide and improve our services. We only gather what we need, and we ask for your consent where required. Here's what we may collect:

    Personal Information You Provide Directly

    • Contact Details: When you fill out forms on our website (like requesting a quote for software development or app design), inquire about our branding services, or sign up for our newsletter, we collect your name, email address, phone number, company name, and job title.
    • Business Information: For service inquiries or contracts, we may ask for details like your business address, project requirements (e.g., specifics for web development), and payment information handled securely by third party processors).
    • Communication Data: If you email us, chat with our support team, or attend a webinar about our solutions, we keep records of those interactions to help you better.

    Information Collected Automatically

    As you browse our website, we use tools like cookies and analytics to gather:

    • Usage Data: IP address, browser type, device information, pages visited, time spent on site, and referral sources. This helps us understand how people use our site for things like improving web development demos.
    • Cookies and Tracking: Small files stored on your device to remember preferences (e.g., language choice) or track site performance. We use essential cookies for site functionality and optional ones for analytics (via Google Analytics). You can manage cookies through your browser settings—see Section 8 for details.

    Information from Third Parties

    • If you apply for a job or partner with us, we might receive data from LinkedIn or other professional networks.
    • For payments in our services (e.g., invoicing for branding projects), we get limited info from payment providers like Stripe, but we don't store full card details.

    We don't collect sensitive information like racial or ethnic origin, political opinions, health data, or biometric info unless it's absolutely necessary for a specific service (and even then, with your explicit consent).

  3. How We Use Your Information

    We use your data fairly and transparently to deliver our services and run our business. Specific purposes include:

    • Providing Services: To develop custom software, build apps, create websites, or design branding for your needs. For example, we use your project details to quote and deliver tailored solutions.
    • Communicating with You:Sending updates on your project, responding to inquiries, or sharing relevant content like tips on app development security.
    • Improving Our Offerings: Analyzing usage data to enhance our website, fix bugs in web development tools, or refine branding strategies based on feedback.
    • Marketing:With your consent, emailing newsletters about new trends or service promotions. You can opt out anytime.
    • Legal and Security Reasons:Complying with laws (e.g., tax reporting for software development contracts), preventing fraud, or protecting our rights.
    • Analytics:To measure site traffic and service effectiveness, helping us prioritize features like mobile app integrations.

    We process data based on your consent, our legitimate business needs (like fulfilling contracts), or legal obligations.

  4. How We Share Your Information

    We don't sell your personal data. We only share it when necessary, and we require recipients to protect it. Sharing happens in these cases:

    • Service Providers: With trusted partners who help us run our business, such as:
      • Cloud hosting for web development (e.g., AWS) to store project files securely.
      • Email tools (e.g., Mailchimp) for newsletters.
      • Payment processors for app development invoices. These providers are bound by contracts to use data only for our purposes.
    • Business Partners: If you're collaborating on a project, we may share relevant details with your team or subcontractors (with your approval).
    • Legal Requirements: If required by law, court order, or government request (e.g., for audits on software compliance). We'll notify you unless prohibited.
    • Business Transfers: In a merger, acquisition, or sale of assets, your data might transfer to the new owner, but we'll inform you.

    We ensure international transfers (if any) meet standards like the EU's GDPR via agreements like Standard Contractual Clauses.

  5. Data Security

    Protecting your information is a top priority. We use reasonable technical and organizational measures to keep it safe, including:

    • Encryption for data in transit (e.g., HTTPS on our site) and at rest (for project files in software development).
    • Access controls: Only authorized staff access your data on a need-to-know basis.
    • Regular security audits and updates to prevent breaches in our app and web development tools.
    • Firewalls, antivirus, and monitoring for unusual activity.
    • No system is 100% secure, so we can't guarantee absolute protection. If a breach occurs that might affect you, we'll notify you as required by law.

    We keep your data only as long as needed—for active projects (up to 7 years for legal reasons), marketing (until you opt out), or analytics (anonymized after 2 years).

  6. Your Rights and Choices

    You have control over your data, depending on your location (e.g., under GDPR for EU users or CCPA for California residents). You can:

    • Access: Request a copy of your personal information.
    • Correct: Ask us to update inaccurate details (e.g., your contact info for branding follow-ups).
    • Delete: Have us erase your data when no longer needed (subject to legal holds).
    • Object or Restrict:Stop processing for marketing or certain uses.
    • Portability: Get your data in a usable format.
    • Withdraw Consent: For any consent-based processing, like cookies.

    To exercise these, email us at contact@techtideinnovative.com. We'll respond within 30 days (or one month under GDPR). For California users, you also have rights to opt out of "sales" (we don't sell data) and non-discrimination.

  7. Children's Privacy

    Our services are for adults and businesses, not children under 13 (or 16 in some regions). We don't knowingly collect data from kids. If we learn we have, we'll delete it promptly. Parents: Contact us if you believe your child shared info.

  8. Cookies and Online Tracking

    We use cookies to make our site work smoothly and understand user behavior. Types include:

    • Essential: For basic functions like navigating project portfolios.
    • Analytics: To track visits (e.g., how many view our app development case studies).
    • Marketing: For personalized ads (with consent). You can refuse cookies via browser settings (e.g., in Chrome: Settings > Privacy > Cookies). Note: Disabling may limit site features. For Do Not Track signals, we respect them where possible. Learn more about our cookie policy [link to separate page if applicable].

    We don't respond to all browser Do Not Track signals yet, but we're working on it.

  9. International Users and Data Transfers

    Our services are global, so data may transfer to countries like the US (where we're based). We ensure protections match high standards, like those in the EU.

  10. Changes to This Privacy Policy

    We may update this policy to reflect new services (e.g., new branding tools) or legal changes. We'll post the revised version here with the updated date. Check back periodically. Major changes get email notice if you've provided your address.

  11. Contact Us

    Questions? Reach out to:

    • Email: contact@techtideinnovative.com.
    • Address: Dubai South, Dubai, United Arab Emirates.

    This policy is not legal advice—consult a lawyer for your specific needs. Thank you for trusting Techtide Innovative Technologies with your data!